5. Prices and Availability

5.1. Prices: The prices indicated on the Site are in Euro (€) and include VAT, unless otherwise indicated. Shipping costs are separate and indicated before order confirmation.

5.2. Availability: The Products are subject to availability. In the event of unavailability of a product, the Customer will be promptly informed and the order may be modified or cancelled.

 

6. Payment Methods

Olio Scandola accepts various payment methods, including:

• Credit/debit cards (Visa, MasterCard, etc.)

• Bank transfer (upon agreement)

Payment must be made at the time of ordering. In case of non-payment, the order will be automatically canceled.

 

7. Shipping and Delivery

7.1. Shipping times: Olio Scandola undertakes to ship orders within 3 working days from order confirmation, barring unforeseen circumstances. Delivery times may vary depending on the destination.

7.2. Shipping Costs: Shipping costs are calculated based on the weight and destination of the order. The exact costs are shown at checkout.

7.3. Responsibility during shipping: Olio Scandola assumes no responsibility for damage or loss during transport. However, in the event of obvious damage upon delivery, we invite the Customer to immediately report the incident to the courier and contact our customer service.

 

8. Right of Withdrawal

8.1. Applicable law and withdrawal methods: The Customer has the right to withdraw from the Sales Contract without any penalty and without specifying the reason, provided that the order has not already been shipped. The right of withdrawal does not apply to the sale of these products as food goods susceptible to perishability. by sending a written communication to Olio Scandola at the email address [email@olioscandola.it] or through the withdrawal form available on the Site.

As regards the booking of Experiences from our page, the Customer has the right to withdraw from the Sales Contract without any penalty and without specifying the reason within 14 days from the date of confirmation, provided that the date of the booked Experience is not within the following 30 days. The experience can be cancelled by communicating it promptly via email to olioscandola@gmail.com , if and only if the cancellation occurs within 30 days from the date of the experience, the entire amount will be refunded, using the same payment method used for the purchase, unless otherwise agreed.

8.2. Refund for food products: In the event that the Products arrive damaged and once the actual damage has been assessed, the refund will be made within 14 days of receipt of the complaint, using the same payment method used for the purchase, unless otherwise agreed.

8.3. Experience Refund: Experiences are 100% refundable up to 30 days before the agreed date of the experience, after this deadline they are no longer refundable.

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